Terms & Privacy Policy

Terms

We’re here to help businesses do the right thing, and that starts with sharing what we know.

Everything on this website is designed to be genuinely useful and easy to understand. But it’s general guidance only, not tailored advice. If you need more tailored advice, please book a consult with us.

We’ve put a lot of heart (and brainpower) into what you see here, so please respect that and do the right thing. Unless otherwise indicated, we own or have the rights to use:

  • all copyright in this website, including all resources.

  • any trade names or trade marks associated with Good.Co.

You must not:

  • copy, reproduce, replicate, reverse engineer or imitate any part of our website

  • reproduce, publish, communicate or adapt any part of this website, including these Terms, without our prior written consent. 

We reserve all rights in relation to all intellectual property.

Privacy Policy

GoodCompany Pty Ltd trading as ‘Good Co Global’ understands the importance of protecting the privacy of an individual’s personal information and adopts the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Act). 

This Privacy Policy sets out how we collect, use and disclose information about you, how we aim to protect the privacy of your personal information and your rights in relation to your personal information. 

This Privacy Policy may be updated from time to time.

Kinds of Personal Information

As a small business ourselves and with minimal resourcing, we will try to avoid collecting personal information from you unless necessary. 

This will usually be limited to your contact information (such as name and email address) when you complete a booking or contact form on our website, or over the phone or email. We will obtain high-level details about your business, such as name, ABN and ACN, but this information is publicly available such as through social media sites or public registers.

When you use our website, the following information may be logged for statistical purposes:

  • the date and time of your visit to our website;

  • your IP address;

  • pages that you accessed and documents downloaded; and

  • the type of browser you were using.

Cookies may be used on our website.  Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes.  Most web browsers are set to accept cookies and do not personally identify the user. 

Purpose of Collection

We may require your personal information for the following reasons:

  • to respond to your enquiries via our website

  • for consultations that you have booked

  • for invoicing where you have chosen to “Pass it on”

  • to invite you to events, functions or training and provide you with updates and publications

  • to add you to our mailing list where you have subscribed to our newsletter 

If you wish to opt-out of the mailing list, you can do so at any time by clicking unsubscribe.

Disclosure of Personal Information

We won’t disclose your personal information to third parties without your consent or if legally required. This might include, for example, introducing a business to a not-for-profit and vice versa. 

Your Rights in relation to your Personal Information

We respect your rights in relation to your Personal Information. To the extent required by law, we will comply with any request made by you to:

  • know how we are using your Personal Information

  • know what Personal Information is being held about you

  • correct inaccurate Personal Information held by us about you

  • erase Personal Information about you (subject to any requirement for us to keep records under other laws, such as taxation legislation) 

  • restrict the use of your Personal Information (understanding that this may affect our ability to provide services to you)

  • obtain a digital copy of your Personal Information

You may direct any request to our Privacy Officer, whose contact details are listed below.

Security of Your Personal Information

We take reasonable steps to ensure that the Personal Information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Generally, we hold your Personal Information electronically, but may from time to time hold your information in paper form also.

In the event that your Personal Information is subject to a data breach, we will comply with all mandatory statutory notification requirements.

We will destroy your Personal Information in circumstances where it is no longer required, unless required by law to retain the information.

How You May Access Your Personal Information

Under the Privacy Act, you have a right to access and seek correction of your Personal Information that is collected and held by us.

If at any time you would like to access or correct the personal information that we hold about you, please contact our privacy officer:

Marianne Marchesi
hello@goodco.global

To obtain access to your Personal Information:

  • you will have to provide proof of identity to ensure that Personal Information is provided only to the correct individuals and that the privacy of others is protected;

  • you will need to be reasonably specific about the information you require; and

  • We may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request.

If we refuse your request to access or correct your Personal Information, we will provide you with written reasons for the refusal and details of complaint mechanisms. 

Complaints

Please direct all privacy complaints to our privacy officer. At all times, privacy complaints will be treated seriously and dealt with in a prompt and confidential manner.

You will be informed of the outcome of your complaint following completion of the investigation, which will take no more than 30 days.

In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.